EWOT USA respects your privacy. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, contact us, request information, purchase a system, or use our services.
This policy is intended to support transparency in accordance with applicable U.S. privacy and consumer protection standards, including state privacy laws where applicable, FTC privacy and data security guidance, CAN-SPAM requirements for commercial email, TCPA requirements for calls or text messages, COPPA requirements for children’s privacy, and PCI DSS payment security standards.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you choose to provide, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Business, clinic, or organization name, if applicable
- Order details
- Payment-related information
- Product inquiry details
- Messages submitted through contact forms
- Information needed for customer support, shipping, warranty, or service requests
We may also collect basic technical information automatically when you use the website, including:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Approximate location
- Date and time of visit
- Cookie and analytics data
- Payment Information
Payments may be processed by secure third-party payment providers. EWOT USA does not store full credit card numbers on this website. Payment providers may collect and process payment information in accordance with their own privacy and security policies. Payment card data should be handled in accordance with the requirements and security practices of the payment processor and applicable Payment Card Industry (PCI) standards. PCI DSS is the payment card security standard designed to protect cardholder data for organizations that store, process, or transmit payment card information.
How We Use Your Information
We may use your information to:
- Respond to questions and product inquiries
- Recommend EWOT systems based on your needs
- Process orders and payments
- Arrange shipping and delivery
- Provide customer support
- Manage warranty claims or service requests
- Send order updates and important notices
- Improve our website, products, and customer experience
- Send marketing or educational emails if you have opted in or where permitted by law
- Comply with legal, tax, accounting, fraud prevention, and security obligations
How We Share Information
We do not sell your personal information. We may share information only when necessary with trusted service providers who help us operate the business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email and contact form providers
- Customer support tools
- Analytics providers
- Professional advisors such as accountants, attorneys, or insurers
- Government, regulatory, or law enforcement agencies, when legally required
Cookies and Analytics
This website may use cookies and similar technologies to improve website functionality, understand visitor behavior, analyze traffic, and improve marketing. Cookies may help us understand which pages visitors view, how users move through the website, which products or pages generate interest, whether online marketing is effective, and how to improve the shopping and support experience. You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
Email Communications
If you provide your email address, we may use it to respond to your inquiry, provide order updates, send system information, or share educational and promotional content related to EWOT systems. Marketing emails will include an opt-out option where required by law. You may also contact us directly to stop receiving marketing communications. Commercial email messages are subject to the CAN-SPAM Act, which requires commercial emails to avoid deceptive headers or subject lines, include required sender information, and provide a way to opt out.
SMS and Phone Communications
If you provide your phone number, EWOT USA may use it to respond to your inquiry, provide order updates, assist with support, or contact you about products and services. Marketing text messages or automated calls will only be sent where permitted by law and, when required, with appropriate consent. You may opt out of marketing text messages by following the instructions in the message or contacting us directly.
Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including:
- Customer service
- Order fulfillment
- Warranty support
- Tax and accounting records
- Legal compliance
- Fraud prevention
- Security
- Business operations
When information is no longer needed, we may delete, anonymize, or securely retain it where required by law.
Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information. These safeguards may include secure payment processing, limited access to customer information, password-protected systems, website security measures, and service providers that maintain their own security practices. However, no website, database, payment system, or internet transmission can be guaranteed to be completely secure. You use the website at your own risk.
Your Privacy Choices
You may contact us to request that we update, correct, or delete personal information associated with you, subject to legal, business, warranty, tax, accounting, fraud prevention, or security recordkeeping requirements. You may also opt out of marketing communications by following the unsubscribe instructions in an email or contacting us directly. Depending on where you live and whether EWOT USA is subject to your state’s privacy law, you may have additional rights to:
- Know what personal information we collect
- Access certain personal information
- Correct inaccurate personal information
- Delete certain personal information
- Receive a copy of certain personal information
- Opt out of the sale or sharing of personal information, where applicable
- Limit certain uses of sensitive personal information, where applicable
- U.S. State Privacy Rights
To submit a privacy request, contact us.
EWOT USA may need to verify your identity before fulfilling certain privacy requests. We may deny or limit requests where permitted by law, including where retaining information is necessary for order records, warranty support, legal compliance, fraud prevention, accounting, security, or other legitimate business purposes.
Children’s Privacy
This website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
Third-Party Links
This website may contain links to third-party websites, payment providers, shipping carriers, social media platforms, videos, articles, or other external resources. EWOT USA is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any website you visit.
Health, Wellness, and Testimonial Information
Because EWOT USA sells oxygen training and wellness products, some customers may submit information about fitness, wellness, health history, recovery goals, or personal experiences. Please do not submit sensitive medical information through website forms unless specifically requested and necessary for customer support. EWOT USA does not use website inquiries to diagnose, treat, cure, prevent, or manage any disease or medical condition. Testimonials and customer stories reflect individual experiences only. They are not guarantees of results and should not be interpreted as medical claims.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the website after changes are posted means you accept the updated policy. If the changes materially affect how we collect, use, share, or protect personal information, EWOT USA may provide additional notice where required by law.